FAQ – Frequently Asked Questions
Orders & Payments
How can I place an order?
Simply browse our products, add your favorites to the cart, and proceed to checkout. Follow the steps to complete your purchase securely.
What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment methods available at checkout.
Can I cancel or modify my order?
Orders can be canceled within 2 hours of purchase. After this period, your order may already be processed for shipping. Please contact us as soon as possible at hello@beautyvybe.com
Shipping
Do you offer free shipping?
Yes! We offer free shipping on all orders.
How long does shipping take?
Orders are processed within 4–8 business days. Delivery typically takes 4–8 business days after processing, depending on your location.
How can I track my order?
Once your order is shipped, you will receive an email with tracking information so you can monitor your delivery.
Returns & Refunds
What is your return policy?
You may request a return within 30 days of receiving your order. Items must be unused, in original condition, and in their original packaging.
How long does it take to receive a refund?
Refunds are processed within 10 business days after we receive and inspect the returned item. Your bank may require additional time to post the refund.
Who pays for return shipping?
Return shipping costs are covered by the customer unless the item is defective or incorrect.
Products
Are your beauty products authentic?
Yes. We carefully curate high-quality products to ensure performance, safety, and satisfaction.
Are your products suitable for sensitive skin?
Product ingredients are listed on each product page. We recommend reviewing the ingredient list and performing a patch test before full application.
Account & Support
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and manage your information more easily.
How can I contact customer support?
You can reach us at hello@beautyvybe.com. Our team is happy to assist you.
Still have questions?
Feel free to contact us anytime — we're here to help you express your unique vybe.
